Outage Information


At North Plains Electric, reliable electric service is our main goal. We are always looking for new ways to improve system reliability.

What to do if the electricity goes off:
Check breakers or fuses. If they were not the problem, let us know that the power is off.

When reporting an outage:

1. Give us the affected meter number (found on your bill or the face of the meter)
2. Your name and a phone number where we can reach you.
3. Any other information that you feel will help us eliminate the problem (such as a downed pole).

To report Outages 24 hours a day call:
Or text us!
Follow these instructions to text us your outage:

Set up your account:

  • First make sure NPEC has your phone number on file
  • Visit npec.org
  • On the bottom right of the page under “Quick Links” select “Outage Information”
  • Click here to setup an account. Outage Texting
  • From there you will enter your email and a password
  • On the account verification page, enter your cell phone number and click submit
  • You will receive a text with your verification code, enter the verification code in the web page field, and submit
  • You will receive a text thanking you for joining outage texting
  • You will then be directed to a screen that give you the number to report the outage at, save that number in your contacts for quick access
  • For different accounts you can add keywords such as “shop” or “home” and click save

Texting in an outage:

  • Create a new text message to the number provided and that you saved when you registered
  • Type “outage” “keyword” (without the quotes) For example: Outage home
  • Send the message

Click here to view our new Outage Map!

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