Outage Information

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At North Plains Electric, reliable electric service is our main goal. We are always looking for new ways to improve system reliability.

What to do if the electricity goes off:
Check breakers or fuses. If they were not the problem, let us know that the power is off.

When reporting an outage:

1. Give us the affected meter number (found on your bill or the face of the meter)
2. Your name and a phone number where we can reach you.
3. Any other information that you feel will help us eliminate the problem (such as a downed pole).
4. ALWAYS STAY AWAY FROM DOWNED POWER LINES!

To report Outages 24 hours a day call:
806-435-5482
800-272-5482
Or text us!
Follow these instructions to text us your outage:

Set up your account:

  • First make sure NPEC has your phone number on file
  • Visit npec.org
  • On the bottom right of the page under “Quick Links” select “Outage Information”
  • Click here to setup an account. Outage Texting
  • From there you will enter your email and a password
  • On the account verification page, enter your cell phone number and click submit
  • You will receive a text with your verification code, enter the verification code in the web page field, and submit
  • You will receive a text thanking you for joining outage texting
  • You will then be directed to a screen that give you the number to report the outage at, save that number in your contacts for quick access
  • For different accounts you can add keywords such as “shop” or “home” and click save

Texting in an outage:

  • Create a new text message to the number provided and that you saved when you registered
  • Type “outage” “keyword” (without the quotes) For example: Outage home
  • Send the message

Click here to view our new Outage Map!

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